Genuitec Support at its best

Posted by Mike Haller on Sunday, January 20. 2008 at 11:30 in WTF
After having switched my workstation from Vista to Ubuntu, i began to install all the needed development stuff and a few extra gadgets to play with. One of the things i wanted to try out for weeks is Genuitecs Pulse, an installation manager for the Eclipse Platform.

I downloaded the Pulse Linux Installation .jar and ran it using java -jar pulse-linux-gtk-x86.jar. Sadly, it cannot find required SWT libraries and aborts.

mhaller@ebola:~$ java -jar /tmp/pulse-linux-gtk-x86.jar
Exception in thread "main" java.lang.UnsatisfiedLinkError: no swt-gtk-3347
or swt-gtk in swt.library.path, java.library.path or the jar file
        at org.eclipse.swt.internal.Library.loadLibrary(Library.java:219)
        at org.eclipse.swt.internal.Library.loadLibrary(Library.java:151)
        at org.eclipse.swt.internal.C.(C.java:21)
        at org.eclipse.swt.internal.Converter.wcsToMbcs(Converter.java:63)
        at org.eclipse.swt.internal.Converter.wcsToMbcs(Converter.java:54)
        at org.eclipse.swt.widgets.Display.(Display.java:128)
        at com.genuitec.pulse.client.javastrap.Pulse.main(Pulse.java:161)


To get installation support, I went to the Pulse website and looked for help. I found the Customer Support Forums. Now, you're lucky to get help there, because when trying to register for an account, the following message appeared:



To the Genuitec Support Folks: Please let me know how I'm supposed to use the Pulse application to create an account for the Support forum, if I cannot install their tool.



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About

My name is Mike Haller and I'm a software developer and architect at Bosch Software Innovations in Germany. I love programming, playing games and reading books. I like good food, making photos and learning and mentoring about the craftsmanship of commercial software development. Stack Overflow profile for mhaller

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